Overview

This website is operated by MAALOOM. Throughout the site, the terms “we”, “us” and “our” refer to MAALOOM. By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions.

These Terms apply to all users of the website including browsers, customers, merchants, and contributors of content.

Products & Services

All products displayed on our website are subject to availability.

As most MAALOOM products are handcrafted and made-to-order, slight variations in colour, embroidery, texture, placement, and finishing may occur. These are natural characteristics of artisanal craftsmanship and are not considered defects.

Product colours may vary slightly due to screen resolutions, photography lighting, and device settings.

Pricing

All prices displayed are subject to change without prior notice.

Prices listed on the website are exclusive of international customs duties, import taxes, VAT, or local charges applicable in the destination country unless otherwise specified.

Customers are responsible for any duties or taxes imposed by their country’s customs authorities.

Orders

MAALOOM reserves the right to refuse or cancel any order at our sole discretion.

Orders may be cancelled in cases including but not limited to:

• Payment issues
• Pricing errors
• Fraud concerns
• Product unavailability
• Incorrect customer information

Made-To-Order Policy

A majority of MAALOOM products are custom-made or produced on order.

Once an order is placed and production has commenced, it cannot be cancelled, modified, exchanged, or refunded.

Customers are advised to carefully review sizing, product details, and measurements before placing an order.

Intellectual Property

All content on this website including logos, designs, text, graphics, product images, videos, and branding materials are the intellectual property of MAALOOM and may not be copied, reproduced, distributed, or used without prior written consent.

Limitation of Liability

MAALOOM shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts of New Delhi, India.