RETURN & EXCHANGE
EXCHANGE POLICY
Exchange Policy
As all MAALOOM garments are handcrafted and primarily made-to-order, we do not offer exchanges on:
- Custom-made products
- Made-to-order products
- Bridal wear
- Occasion wear
- International orders
- Discounted or sale items
Customers are strongly advised to review sizing, measurements, colour selections, and product details carefully before placing an order.
Size Assistance
Our team is available to assist with sizing guidance and measurement support before order confirmation.
Minor alterations may be possible for select products subject to feasibility and additional charges.
Damaged or Incorrect Products
In the rare event of receiving:
- A damaged product
- A defective product
- An incorrect item
Customers must notify us within 48 hours of delivery along with:
- Order number
- Clear photographs
- Unboxing video (mandatory)
After review, MAALOOM may offer repair, replacement, or store credit at its discretion.
Claims submitted without an unboxing video may not be accepted.
RETURN POLICY
Return Policy
Due to the handcrafted, made-to-order, and customised nature of our products, MAALOOM does not accept returns.
This policy applies to:
- Made-to-order garments
- Bridal wear
- Occasion wear
- Customised products
- International orders
- Sale or discounted items
All purchases are considered final.
Why Returns Are Not Accepted
Each MAALOOM creation is individually handcrafted and produced specifically for the customer. Significant artisan hours, sourcing, embroidery, dyeing, tailoring, and finishing processes are involved in every order.
As a result, returned products cannot be resold as standard inventory.
Exceptions
Returns may only be considered in exceptional cases involving:
- Incorrect product dispatch
- Manufacturing defect
- Transit damage
Customers must report such issues within 48 hours of delivery with:
- Order details
- Clear images
- Complete unboxing video
MAALOOM reserves the right to determine the appropriate resolution on a case-by-case basis.